Services on Tenerife are by minibus. If you are travelling with a bicycle or surfboard, after making your booking please contact us with the booking reference number so we can check you have booked the correct sized vehicle. Failing to do this may mean on arrival you have a considerable amount of waiting time before your transport is ready to leave the airport.
If your flight is delayed by up to 4 hours and your scheduled flight number does not change, you do not need to call us. Our local staff will know of the delay and wait or arrive accordingly. If you miss a connecting flight and are allocated a new flight number, or your delay is more than 4 hours, please call us and let us know. There is no additional charge for flight delays.
Contacting us - General enquiries and any matter before your date of travel should always be via email. Phone numbers are to reconfirm shuttle pick up times (during office hours) or in case of emergency.
If you have a shared trip booked to go to the airport, please call the office number on your booking form the day before departure to confirm the pickup time.
If you have a return trip back to the airport booked, this is to be prepaid either on arrival or at the time of booking. If you choose not to prepay for the return trip it will be cancelled. If you prepay a trip from resort to the airport and decide to cancel giving us 4 hours notice or more we will refund you.
Any changes must be received by email. We can't be held responsible for any misunderstanding if you arrange something verbally with the driver.
Sorry but we are unable to offer baby, child or booster seats on Tenerife.
On day of departure, please be ready at the agreed collection time at the main entrance (on the street) into the complex/hotel where you are staying. The driver will wait 5 minutes after this time.
We will not take responsibility for any items you may inadvertently leave in one of our vehicles. We always do our best to find and return the item to you during your stay, time allowing but bear in mind our vehicles are collecting passengers all day long and we may not be the first people to find your lost property!